Changes are only necessary in case there are problems with the adapter.

 

Polling interval in salesforce adapter

Change this value if you get calls signaled in the SoftPhone with a large delay. The smaller this value, the faster events are handled within the SoftPhone.

 

Timeout for http requests

In case the SoftPhone does not react after some time and this happens frequently, then change this value to 30.000 to 60.000

 

 

Timout during initializing a call transfer

If the other party does not answer the call during a call transfer, the call transfer should be terminated from the PBX after a certain time. If this does not happen, change the value to a value less than 30.

 

Restart after connection errors occurs

If the SoftPhone does no longer work after a certain time, change this value to 30 and test again. If the issue still occurs, minimize the value. Values below 10 should not be selected. The default value is 100.