Update Version 3 to 4

Contents

Modification history version 4

CTI Data Connector Enterprise Edition

	Runs on Windows 8 and 8.1
	Search in an Internet phone book directory in case no caller could be identified
	New option: right mouse click, configure updates
	New option: right mouse click : About Mirage Computer Systems GmbH. Displays the version number
	The offline help is no longer included in the download package
	When adding a new contact in Outlook the phone number is reformatted depending on the configured rules

Configuration Wizard

	New option: Use dialing rules for incoming or outgoing calls
	New option:Do not add area code automatically (required for some countries like Poland)

	TAPI driver name includes the extension number
	Remove a prefix for incoming calls (e.g.. TAPI driver sends 007525529339)

Installer

	completely new installer which supports MSI command lines
	Automatically uninstalls version 3 or beta version 4
	At the end of the installation a help to check the SoftPhone is displayed
	Improved 'Silent' Installation to support the rollout of a large number of workstations

Developer SDK

	Phone calls with a hidden (suppressed) phone number are signaled through the XML file

Update Eligibility

The update is free, if version 3 was bought after October, 15th 2013 or you have a valid update subscription which expires after November 15th 2013.

Installation of the Update

The update requires a full new installation and a new Serial Number. You will automatically get a Serial Number. In case you don't get one, contact Support@mirage-systems.de.

If you are using a bespoke integration for your database (e.g. for caller identification) or an integration in external applications like a CRM or ERP system, contact your vendor if an update of this system is required.

Singe User Installation

•Click here to download the update (includes the latest service pack)

•Uninstall version 3 (Control Panel, Programs and Features)

•Proceed with the steps explained here: Single User installation.

•Activate the product with a new Serial Number

•In case caller identification with an external database is used, all SQL Statements have to be transferred from the old version to the new version

•In case Outlook is used, the MS-Outlook contact folder has to be selected

•Configure the Internet phone book search

Network Installation

Version 3 and version 4 can be used at the same time. This allows you to make the transition for the workstations gradually.

•Click here to download the update (includes the latest service pack)

•Server installation

•Install one Client / Workstation and activate the product with a new Serial Number

•Uninstall version 3 on the user machine (Control Panel, Programs and Features)

•Install additional clients / workstations