Troubleshooting

If you get an error check. Most of the errors which could occur are due to missing rights.

Errors when using the Web Administration Interface

•	If you start the Web Administration Interface and you get the error Access to the path 'C:\inetpub\wwwroot\lpweb\pagecontent\UserDirectories\xy/' is denied, - check rights

•	Error Unrecognized attribute 'xmlns' / Unbekanntes Attribut 'xmlns' /

In the IIS probably ASP 1.x is assigned instead ASP 2.x. Open the lpweb configuration in IIS, select the ASP.NET Tab and change ASP.NET version to 2.x

•	Go to control panel -> Uninstall a program -> Turn Windows Features on and off

•	Open the Internet Information Server branch -> World Wide Web Service Branch -> Application Development Features

Select the following features

The J# Redistributable Package is missing - Installation

If you get an error that a page can not be loaded then Start IIS. Expand your computer name and click on "Web Service Extensions". Make sure "ASP.NET" has a checkmark next to it, and that means that it's enabled.

•	If you get an error and the Administration Interface does not start check if the web service is running and restart the IIS Server

To restart IIS services

1.	From the Start menu, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.
2.	In IIS Manager, right-click the local computer, point to All Tasks, then click Restart IIS.
3.	In the What do you want IIS to do drop-down list, click Restart Internet Services on computer name. You can also choose to reboot the computer, stop the Internet service, or start the Internet service.
4.	IIS attempts to stop all services before restarting.

To start, stop, or pause individual sites

•	In IIS Manager, right-click the site you want to start (select LPWEB), stop, or pause; and click Start, Stop, or Pause.

If creating a Serial Number is working but creating an Unlock Key (manual product activation) fails with the error message: http status 404 - not found then check the entry

<add key="WebServiceURL" value="http://localhost/lpweb/lpws.asmx" />

in the file web.config. The URL must direct to the page lpws.asmx and if you type in the URL in the Browser it should open this page - see Perform System Check

Other errors

•	Check if the system has write access to the directories. Make a System Check- you should be able to find the log-file lpws.log in the directory ..\logs. If not, necessary rights are missing - check rights

•	If you get an error, that ASP.NET is missing and you are using Vista / Windows 2008 Server, then also check that you installed the IIS6 Management compatibility console.

•	If you get a database error check if the user has read and write access and if all parameters, including the name of the database server, are correct - see settings in the web.config file

•	If you get the error Do you want to open or save this file? lpws.asmx - unknown file type then reinstall ASP.NET.

•	Try to start the Administration Interface. If you get just the start screen but fields are missing check your database settings in the web.config file

•	If you get the error: licence too old then copy your main license file licprotector.lic to the folder \alg. Ensure, that it has a valid update subscription in case you install an update.

If you have a log file in the folder \logs, search for the detail error in the log file

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