Generating an Unlock Key is only necessary if the customer registers via e-mail, fax or phone. The 8 digit installation code (hardware ID) is transferred and you have to send back the Unlock Key (copy protection key). It unlocks the version by activating the copy protection. To get a better idea of the workflow see Basics about Workflow.

 

The Unlock Key is either generated

 

 

If copy protection is not necessary select Unlocking without Copy Protection instead.

 

You either get an e-mail, fax or the customer calls to activate by phone.

 

Requesting Unlock Key by E-Mail, Fax or Phone

 

The customer fills out the screen for E-Mail activation or Fax Activation and sends you an E-Mail or Fax with the activation request or calls to activate by phone. You use the installation codes provided to generate an Unlock Key.

 

 

 

For details see workflow - Activation by E-Mail, Phone, Fax

 

If a hardware ID can not be retrieved (e.g. there is no network adapter) then the code is empty.

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