This error indicates, that the Automatic License Generator, which is used to create Activation Keys as a response to the Transaction, can not create Activation Keys. Most often a project definition is missing or wrong on the Activation Server.

 

If you use a date, make sure that the date format matches the settings of the server operating system - e.g. if you have an US operating system, the date format in the XML file must match this format (e.g. 01/30/2008 - wrong format would be 30.01.2008).

 

Also, if the ProductID and ModuleID in the config file do not match with the ID you use in the command for the product activation, this could generate the error.

 

If this error occurs in combination with error 9 (see log file), then check necessary rights for ASP Service. Especially make sure that all subfolders and files have the necessary rights.

 

If the error occurs in combination with the message: The project-configuration file xy.xml could not be loaded then the necessary rights for ASP Service for the files in the sub folder \alg are missing. Especially make sure that all files with the extension .XML have the rights. The rights settings could have been changed if you have replaced the files.

 

To get the detail error, login into the Web Administration Interface, select menu Tools, Download Logfile. Search in the logfile for this error.

 

•Upload the correct project definition

•Select menu Tools, Restart Webservice