Player Error Messages

Find below error messages which are related to the Multimedia Player.

This error occurs during Online activation of the product. It indicates that your project data is not uploaded on the Web Activation Server.

Solution: Upload your configuration files to the Web Activation Server

Check if your URL to the Activation Server is correct - see Online Activation

This error occurs during Online activation of the product. It indicates that your project data is out of date on the Web Activation Server.

Solution: Upload your configuration files to the Web Activation Server

•	Log into Web Administration Interface using the Link in the Web Activation Server Administration

•	Select menu Tools, select: Restart Webservice

If this screen appears during the start of the Multimedia Player it indicates

•	The application is used on a different machines as it was licensed for

•	The hardware criteria which was used for copy protection has changed (e.g. new hard disk or new network adapter)

•	Installation code 5 or 6 was used and the Multimedia Player was started on the server AND on the workstation. It only works if the server is used as a dedicated server and the Multimedia Player is not started on the server