Player Error Messages

Find below error messages which are related to the Multimedia Player.

Errors during product activation

This error occurs during Online activation of the product. It indicates that your project data is not uploaded on the Activation Server.

Check if your URL to the Activation Server is correct - see Online Activation. If the activation never works and you always get this error, then this is 99% due to a wrong URL.

Otherwise it is a typical message when a firewall blocks the online activation. If it is a company wide firewall the system administrator would have to open port 80.

The Unlock Key is was made using a wrong installation code.

Example

Instcodes:

01: 3F523F50

02: 3DED554A

03: 280EAE6E

04: 280EAE6E

If you create an Unlock Key and use 3F523F50 (=Code1) for Netbios Name (=Code 4) then you get this error.

Runtime Errors

This error indicates that there is no free license available for the PC or user, who wants to start the Multimedia Player . See error screen sample.

Possible situations where this error might occur are:

•	in a network installation, too many PC's or users try to start the Multimedia Player

•	using a Terminal Server, Citrix or Remote PC session as each session counts a separate license per PC or license per concurrent user. See Network License.

•	on a local PC installation with a license per user and multiple users on the PC start the Multimedia Player

•	if a USB-Stick is used, you can define on how many PCs the USB-Stick can be attached - see Number of Computers where the USB-Stick can be used

Click on Show License information. You would see all PC's or users holding the license. It is possible to deactivate a license if it is no longer necessary.

This error occurs during Online activation of the product. It indicates that your project data is not uploaded on the Activation Server.

Solution: Upload your configuration files to the Activation Server

This error could also occur if the URL to the Activation Server is wrong - see configuration Online Activation.

This error occurs during Online activation of the product. It indicates that your project data is out of date on the Activation Server.

Solution: Upload your configuration files to the Activation Server

•	Log into Activation Server Administration Interface using the Link in the Web Activation Server Administration

•	Select menu Tools, select: Restart Webservice

This error occurs during Online activation of the product. Probably the user does not have the correct date/time set on his PC. You can react as follows:

•	Tell the user to correct the local time setting on his PC

•	He can try the Online Activation again

If the same error appears again, the user should try E-Mail activation.

If this screen appears during the start of the Multimedia Player it indicates

•	The application is used on a different machines as it was licensed for

•	The hardware criteria which was used for copy protection has changed (e.g. new hard disk or new network adapter)

•	Installation code 5 or 6 was used and the Multimedia Player was started on the server AND on the workstation. It only works if the server is used as a dedicated server and the Multimedia Player is not started on the server

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