In case of an unknown error on the end user system, the user can enable a log file and sent it to you. You could then send this file to support.

 

•Press the Options button within the License Viewer

•Select - Error tracking enabled

•Select a path for the logfile

 

Restart the application until the error appears and then send all files with the extension .log to support@mirage-systems.de . The user can then disable the error tracking.