The Activation Server has 2 different types of error messages
Error codes of the All-In-One Player
If an online activation is not successful, the All-In-One Player creates an error code like error 3013 or 3014. All All-In-One Player related errors can be found in the chapter Player Error Messages. The details of an error can be found in the server log file.
Error codes of the Activation Server
Errors which are created on the server side are written into a log file. The details of an error can be found in the server log
This error could have 2 reasons:
•The web service has not all rights which are needed to create / modify files on the folder ..\alg - see Necessary Rights for ASP Service •Your license file expired or more projects are used then included in the license - for more details view the log file |
Connection to the Activation Server could not be established. Typical causes of this error are:
•Activation Server is down •URL to the Activation Server is wrong •Client does not have Internet access or access is blocked by a firewall •Client Proxy Server settings are wrong |
Configuration file in the folder \pconfig could not be read
The XML format is wrong. This error can only happen if you manually change configuration files
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ProjectID is missing - check configuration file in the folder \pconfig. This error can only happen if you manually change configuration files
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An unknown installation code is used - check configuration file in the folder \pconfig. This error can only happen if you manually change configuration files
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Bad request
•ProjectName is empty - This error can only happen if you manually change configuration files •A request to the Activation Server was made not using All-In-One Protector |
Unknown request type. This situation could only occur, if the All-In-One Protector version is newer than the Activation Server server version and All-In-One Protector uses a command, which is unknown to the Activation Server
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Writing to database failed. Check, if the database is running and check the database setup.
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Reading from database failed. Check, if the database is running and check the database setup
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The Serial Number was already used or was locked.
Increase the number, how often the key can be used or unlock the key
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This error occurs during Online activation of the product. It indicates that your project data is not uploaded on the Activation Server.
Solution: Upload your configuration filesto the Activation Server
This error could also occur if the URL to the Activation Server is wrong - see configuration Online Activation.
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The output file, which is generated on the folder .\alg during product activation, is missing or has a wrong XML format - for more details view the log file
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The most common reason for this error is that the computer, which does the activation, has a wrong date/time set. The error occurs, if the time difference is more than 24 hours.
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Reading projects failed with: load config failed
Configuration file in the folder \pconfig could not be read
The XML format is wrong. This error can only happen if you manually change configuration files
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See also
Player Error Messages
