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Tutorial Customer Portal

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For companies selling software or protected material, a certain amount of support requests are related to What is my Serial Number

Download Link for new installations or if a Computer is no longer available - how to get a new license.

 

The answer is a customer portal where the user has a self-service. This helps reducing the number of support tickets and the user can get the required information 24x7.

 

 

Features

 

The portal is completely configurable with the options you want to offer (e.g. allow to deactivate a license).

 

A user would register, get a list of the products he bought and Serial Numbers as well as download links for the products.

Administrators in companies can add Serial Numbers from other users with a validation process.

The portal comes in several languages and can be inserted into your web page with a simple URL.