Activation Server - Error Codes

The Activation Server has 2 different types of error messages

Error codes of the DLL

If an online activation is not successful, the DLL creates an error code like error 3013 or 3014. All DLL related errors can be found in the chapter DLL - Error and Return Codes. The details of an error can be found in the server log file.

Error codes of the Activation Server

Errors which are created on the server side are written into a log file. The details of an error can be found in the server log file.

This error could have 2 reasons:

•	The web service has not all rights which are needed to create / modify files on the folder ..\alg - see Necessary Rights for ASP Service

•	Your license file expired or more projects are used then included in the license - for more details view the log file

Connection to the Activation Server could not be established. Typical causes of this error are:

•	Activation Server is down

•	WebServiceURL in the project template is wrong

•	Client does not have Internet access or access is blocked by a firewall

•	Client Proxy Server settings are wrong

Check the settings in your Web Browser Tool and use the identical settings (e.g. to check the settings of Microsoft Internet Explorer you should open it and choose the menu Extras/Internet Options. Select TAB Connections and click on LAN Settings.). There you find the Proxy Server settings.

In the Activation Dialog of Licence Protector 2.7, you should click on the link "Proxy Settings". If there is a Proxy Server set in your Web Browser, you should check "Use Proxy Server". If you use Microsoft Internet Explorer simply check "Use settings from Internet Explorer". If you use another Web Browser or you want to enter the Proxy Server data manually, don't check "Use settings from Internet Explorer" but enter the address of your Proxy Server (IP address or server name) and your Proxy Port (mostly 80 or 8080). Copy these values from the settings in your Web Browser.

Configuration file licprotectorws.config or a file in the folder \pconfig could not be read. Possible reasons are

•	The XML format is wrong. Use an XML editor to edit the file and check all configuration settings

•	The defined project config file is missing

•	The defined project main file (defined in the config file) is missing

ProjectID is missing - check licprotectorws.config or the configuration file in the folder \pconfig

An unknown instcode is used - check licprotectorws.config or the configuration file in the folder \pconfig

No projects could be found - check licprotectorws.config or the configuration file in the folder \pconfig

Bad request

•	ProjectName is empty - check project template

•	A request to the Activation Server was made not using Licence Protector 2.7

Unknown request type. This situation could only occur, if the Licence Protector 2.7 version is newer than the Activation Server server version and Licence Protector 2.7 uses a command, which is unknown to the Activation Server

Writing to database failed. Check, if the database is running and check the database setup.

Reading from database failed. Check, if the database is running and check the database setup

The Activation Key was already used or is locked.

Increase the number, how often the key can be used (Maximum Key / ID Usage) or unlock the key - details

Unknown project name - the ProjectID used in the file licprotectorws.config or the configuration file in the folder \pconfig must match the project name, defined in the project template. Check the activation workflow configuration file, if the file name of the project file is correct.

The project name should contain no spaces and is case sensitive - see project name.

The error also occurs if the Web Service URL is wrong.

The output file, which is generated on the folder .\alg during product activation, is missing or has a wrong XML format - for more details view the log file

This error indicates, that the Automatic License Generator, which is used to create Activation Keys as a response to the activation request, can not create Activation Keys. Most often a project definition is missing or wrong on the Activation Server.

If you use a date, make sure that the date format matches the settings of the server operating system - e.g. if you have an US operating system, the date format in the XML file must match this format (e.g. 01/30/2008 - wrong format would be 30.01.2008).

Also, if the ProductID and ModuleID in the config file do not match with the ID you use in the command for the product activation, this could generate the error.

If this error occurs in combination with error 9 (see log file), then check necessary rights for ASP Service. Especially make sure that all subfolders and files have the necessary rights.

If the error occurs in combination with the message: The project-configuration file xy.xml could not be loaded then the necessary rights for ASP Service for the files in the sub folder \alg are missing. Especially make sure that all files with the extension .XML have the rights. The rights settings could have been changed if you have replaced the files.

To get the detail error, login into the Web Administration Interface, select menu Tools, Download Logfile. Search in the logfile for this error.

•	Upload the correct project definition

•	Select menu Tools, Restart Webservice

Time difference between server and client does not match.

Error 3014 tells you that a request (e.g. product activation request) or an answer between a Licence/Multimedia Protector client and the Web Activation Service (WAS) failed due to an invalid ticket. A ticket ensures that a request can not be faked by simply replaying it. That is because the ticket may have expired. As default a ticket stays valid for 24 hours.

If your user does not have the correct time set on his PC, the error 3014 may also occur. You can react as follows:

•	tell the user to correct the local time setting on his client

•	increase the validity of all tickets. You can do so by using the configuration tag <TicketValidMinutes> in the project.config file on the Activation Server . The default value is 1440 which is 24 hours

Notice: The greater the value in <TicketValidMinutes> is set, the weaker is your protection against replay attacks.

Notice: Make sure that your Activation Server has also set the correct time. We recommend using the network time protocol NTP to ensure that the time of the server is set correctly. Consult the OS's documentation how to turn this on.

This error indicates too many open connections for the SQL-Server. Reboot the SQL Server.

Reading projects failed with: load config failed

Configuration file licprotectorws.config or a file in the folder \pconfig could not be read

The XML format is wrong. Use an XML editor to edit the file and check all configuration settings

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