Unaric Voice 

Modification history version 6.2 - Winter 2020 - (12/2019)

 

Sales Classic / Service Cloud / Lightning

•Reports and Dashboards to analyze phone calls

•Incomplete Calls TAB added in CTI Data Connector SoftPhone to list up to 100 calls where mandatory information like call-result or phone note is missing. Activate Feature (only Lightning and Service Cloud console)

•Set presence state to On a call while the call is active ***

•Option to not send the presence state but activate the presence state for time tracking ***

•Send out an e-mail when a call is missed ***

•New configuration option when the caller details are displayed (during ring or call answer) - also available for multiple-matching records ***

•Dial from event

•New option to always assign the account name if contact is found ***

•Configuration page has now links to important documentation including support

•App Launcher to access configuration screens

•Permission sets have been added

•Neue Sprache Portugiesisch hinzugefügt

 

Lightning

•Status of the call is signaled in the utility bar with an icon. If presence state is configured, the presence state is now displayed in the utility bar

•In the CTI Data Connector SoftPhone header the call status is signaled with an icon

•If a call is missed, it is visible with a missed call icon in the utility bar and in the CTI Data Connector SoftPhone header

 

Call Center Configuration (only extended configuration ***)

•Option to add multiple users in one step

 

Sales Classic / Service Cloud / Lightning

•Call Result list is now available while the call is active (configurable) ***

•Configure which follow-up task should be displayed on the CTI Data Connector SoftPhone ***

•Multiple users can be added to the extended call center adapter with a multiple selection option

•The configuration screen (formerly only in installed package) is available through a new app: CTI Data Connector - Configuration

•If a phone number is signaled as a - then the phone call was treated as internal. Changed to anonymous inbound call handling

•There is no separate package required if dial from campaigns is used

 

Lightning

 

Sales Classic / Service Cloud / Lightning

•Multi-Monitor Support enabled did minimize the  CTI Data Connector SoftPhone in some setups, especially console mode. When enabled in Lightning, it switched to classic

•A colon (:) in a call-Wrap-Up code did result in save errors

•If an assigned record is removed from the CTI Data Connector SoftPhone manually the task was still assigned to that record

•Person account - fields added in the Softphone Layout did not appear in the CTI Data Connector SoftPhone

•Omni-Channel synchronization

•Error with test classed when doing a bulk user import

•Create New...Sometimes the new record could not be saved and showed error DNIS

 

Classic

•Opening a visual force page showed URL no longer exists